Return Policy

3.1 Return Eligibility

Products can be returned within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.

3.2 Non-Returnable Items

Clearance items, discounted products, and gift cards are non-returnable unless damaged or defective.

3.3 Return Process

To initiate a return, email contract@blutopis.com with your order number and reason for return. Our team will guide you through the next steps.

3.4 Refunds

Once the returned item is received and inspected, a refund will be issued to your original payment method within 5–7 business days.

3.5 Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong item shipped).

Purchase Policy

1.1 Order Placement

All orders must be placed through our official website at https://blutopis.com. Customers are required to review all product details (size, color, quantity) before confirming their order.

1.2 Payment Methods

We accept major credit cards, debit cards, and select online payment services. All transactions are secured and encrypted.

1.3 Order Confirmation

Once payment is processed, you will receive an order confirmation email. If you do not receive confirmation within 1 hour, please contact us immediately at contract@blutopis.com.

1.4 Modification & Cancellation

Changes or cancellations must be requested within 2 hours of order placement. After this period, your order may already be in processing or shipped.

1.5 Out-of-Stock Items

If an item is out of stock after your order is placed, we will contact you to offer alternatives, delayed shipping, or a full refund.

Shipping Policy

2.1 Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays). You will receive notification when your order has shipped.

2.2 Shipping Methods

We offer standard and express shipping via trusted courier partners. You can select your preferred option during checkout.

2.3 Estimated Delivery

Standard delivery time is 3–7 business days. Express shipping typically arrives within 1–3 business days, depending on your location.

2.4 Shipping Fees

Shipping charges are calculated at checkout based on the delivery address and weight of your order.

2.5 Tracking

A tracking number will be emailed once your package ships. You can track your shipment directly through the courier’s website.

2.6 Delivery Issues

If your order is delayed or lost, contact our support team at contract@blutopis.com. We will assist in resolving the issue promptly.

Privacy Policy

6.1 Information We Collect

We collect information when you register, place an order, or subscribe to our newsletter. This includes name, email, address, and shopping preferences.

6.2 How We Use Your Information

We use your information to process transactions, send order updates, personalize user experience, and offer customer support.

6.3 Cookies

Our website uses cookies to enhance functionality, analyze traffic, and provide a better shopping experience. You may disable cookies through your browser settings.

6.4 Consent and Opt-Out

By using our website, you consent to our privacy practices. You may opt out of marketing emails by clicking the “unsubscribe” link or contacting us directly.

6.5 Policy Updates

This policy may be updated periodically. Please review it regularly to stay informed about how we protect your data.

6.6 Contact Information

For privacy inquiries, contact us at contract@blutopis.com or call (217) 555-0183.

Warranty Policy

4.1 Coverage

Our products come with a 30-day limited warranty covering manufacturing defects such as broken zippers, torn seams, or fabric flaws.

4.2 Exclusions

This warranty does not cover damages from misuse, negligence, or normal wear and tear (e.g. fading, shrinking after washing).

4.3 Claim Procedure

To file a warranty claim, please send an email with your order number, description of the issue, and photos to contract@blutopis.com.

4.4 Resolution

After reviewing your claim, we will offer a repair, replacement, or store credit, based on availability and the nature of the defect.

4.5 Warranty Limitations

Warranty claims are valid only for products purchased directly from Blutopis. Items purchased from third-party sellers are not covered.

Information Security Policy

5.1 Data Collection

We collect necessary personal data such as your name, email, phone number, and address to fulfill orders and improve our services.

5.2 Data Protection

Your information is stored securely and protected by SSL encryption and access controls. Our servers are continuously monitored for threats.

5.3 Payment Security

All payment transactions are handled by PCI-compliant gateways. We do not store or process any card information directly on our servers.

5.4 Access & Rights

You have the right to request access, correction, or deletion of your personal data by emailing contract@blutopis.com.

5.5 Third-Party Services

We do not share or sell your data with external parties for marketing purposes. Data may only be shared with logistics and payment providers to fulfill your order.