BLUTOPIS REFUND AND RETURNS POLICY
Effective Date: December 19, 2024

At Blutopis, we are dedicated to delivering quality products and ensuring customer satisfaction. This Refund and Returns Policy outlines the terms and conditions for refunds and returns to provide a clear and hassle-free experience for our customers.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Items may be returned within 30 days of purchase.
  • Condition: Items must be in their original, unused condition with all tags and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required to process a return.
  • Non-Returnable Items: Certain items, such as final sale items, custom-made products, or used items, are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support
    Email us at info@blutopis.com or call us at (229) 243-7472 to request a Return Merchandise Authorization (RMA) number.

  2. Prepare Your Package
    Securely package the item, including all original packaging, and include the RMA number inside the package.

  3. Ship the Package
    Send your return to the following address:
    Blutopis Returns Department
    537 W Wood St, Willows, CA 95988, USA

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Payment Method: Refunds will be credited to your original payment method within 5–7 business days.
  • Partial Refunds: Items returned in non-original condition or missing parts may be eligible for a partial refund.

4. Exchanges

If you received a defective or incorrect item, we will replace it free of charge. To start an exchange, please contact us at info@blutopis.com or (229) 243-7472.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card provider, as it may take additional time for processing.
  3. If the issue persists, contact us at info@blutopis.com for further assistance.

6. Contact Us

If you have any questions or need help with this Refund and Returns Policy, please reach out:

  • Email: info@blutopis.com
  • Phone: (229) 243-7472
  • Address: 537 W Wood St, Willows, CA 95988, USA

This Refund and Returns Policy is designed to ensure a transparent and satisfying shopping experience for all our valued customers.